Refund policy

Eligibility

Refunds apply to paid cohort seats and workshops purchased directly from Neural Networks. Complimentary transfers, partner scholarships, and third-party marketplace purchases follow the seller’s own rules.

Timeframe

Full refund requests must arrive in writing at least 14 days before the programme start date. Requests between 13 and 7 days before start may receive a 50% refund. Within 6 days of start, fees are generally non-refundable except where required by UK consumer law or where Neural Networks cancels the cohort.

Conditions for full or partial refund

Full refunds require unused access credentials and no download of paid materials beyond the orientation pack. Partial refunds may apply if illness or bereavement prevents attendance and evidence is provided; we may offer a seat transfer instead.

Non-refundable items

Custom on-site logistics, prepaid travel arranged on your behalf, Synapse Retainer hours already delivered, and third-party licence fees are non-refundable.

Refund process

Email info@neural-networks.digital with your invoice number, programme name, and reason. We confirm receipt within two business days and decide within ten business days.

Processing time and method

Approved refunds are returned to the original payment method within 14 business days of approval. Bank transfers may take longer depending on your institution.

Cancellation by Neural Networks

If we cancel a cohort, you may choose a full refund or transfer to a later date at no extra fee.

Exceptions

Nothing in this policy limits mandatory rights under United Kingdom consumer law. Force majeure events may delay programmes; in those cases we offer reschedule options before refunds.

Contact for refund requests

Street: 22 Park Row; City: Edmondsham; Zip code: BH21 3PN; Country: United Kingdom · +44 077 0849 3969 · info@neural-networks.digital